This was the news we all saw on July 16th and yes, Microsoft is growing higher with more product acquisitions to make its Dynamics Platform stronger!
We have Dynamics Marketing and Parature on the road map and now its FieldOne! We, Metadata are excited about this news and looking forward to offer the same to our current customers.The current world expects everyone to be engaged by companies in various ways, which is more convenient to themselves. Microsoft Corporation, being one of the largest organizations to spend on its Research and Development, is committed for offering the best solutions for customer service and now with a plan for offering the best “Field Service” Capabilities!
Field Service Management is a specialized area in terms of customer service, but one of the critical areas that helps organizations having the functionality to deliver end to end field services. One of the transformational and unique point in time; FieldOne will be an asset to the enterprises which look towards enhancing their customer responsiveness with field service feature. This will enable them to take service directly towards the customers anytime where they aren’t able to service by phone or other medium.
Compared to others, FieldOne stands out really well. It has got baseline functionality in which companies can drive a more effective field service operations. They lead in providing end-to-end solutions for enabling organizations for driving revenue, reducing costs and delivering higher customer satisfaction. This solution delivers a complete set of functionalities that includes automated scheduling, work order management, inventory and procurement management, asset contract, workflow capabilities and yes, mobile collaboration. This will help organizations to attain a comprehensive modern field service solution. Also, they will be able to do stuffs like delivering service arrival estimate times and adjusting routing on the fly within a smaller interface that helps in attaining more personal customer engagement.
For sure, Microsoft Dynamics CRM will be a much better solution after FieldOne’s acquisition as it will transform our current Service Module with extensive Customer Service Capabilities that includes chat, knowledge management and self-service functionality (Which is part of Parature). FieldOne is a Cloud based offering to the customers. Built on Microsoft Dynamics Platform, it works amazingly with other Microsoft Products such as SharePoint and Office 365. Regarding its scope for Cross-platform capabilities – It can work on various devices that enhances the mobile experience which is one of the most important things in field service management.
FieldOne is a gift that was built to enhance Dynamics CRM and by all ways, our customers can leverage it to the maximum right away.
Metadata is dedicated to provide customers with comprehensive and complete suite that address to their end-to-end needs. Acquisition of FieldOne will be a great Milestone for Microsoft and we as one of the Microsoft’s proud Partners are taking a major step forward for offering the most amazing customer service solution with Microsoft Dynamics CRM Online.
With this win by Microsoft, we will be witnessing changes – the “Field Change” in Customer Service!